Leading Customer Service

This is an interactive workshop aimed at enabling leaders of teams in all types of customer-facing businesses to inspire their colleagues to take a more innovative, values-driven approach to creating an excellent customer experience. The commercial benefits for the business will be improved client retention and increased lifetime value in our increasingly competitive environment. For further details, visit: http://www.york.ac.uk/business/cpd/courses/business-development-programme/leading-customer-service/